Customize to suit your needs
With this Sharepoint helpdesk streamline custom needs, plenty of settings allows to configure your needs. Microsoft help desk software helps you in distribution of team tickets, priorities, email notifications, open ticket from email, and other operational tasks that help you run your support. This SharePoint ticketing system can effectively utilize your team’s productive time better and make the perfect support experience for for end users.
This Microsoft helpdesk software allows your customer to raise ticket from portal and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them in finding solutions faster with knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the ticket volume your helpdesk receives.
Security, Identity & Access Management
Whitelisting & blacklisting of domains features avoid spams and harassments with Sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in Microsoft help desk software.
Sharepoint Helpdesk Reports
Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened.
Send customer satisfaction surveys as soon as ticket is closed or resolved.