HR 365 - Sharepoint Ticketing System
Sharepoint ticketing system is simple, customizable, Sharepoint help desk ensures your organization can handle every issue properly. Assign every ticket to a specific team team so there is no confusion about who should be working on which ticket. Office 365 ticketing system offers different ticket views to help you automatically organize your tickets based on priority, category, time, status, or groups. Teams like yours can provide support across IT, HR, legal, finance and more.
Focus on what you need with SharePoint Helpdesk
HR365’s Sharepoint ticketing system offers you to organize your tickets based on priority, category, time, & status hence in improving efficiency.
Employees can submit requests to teams through Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support team like IT, HR, legal, finance, etc. can then work on these requests, track and monitor using this office 365 ticketing system.
Customize to suit your needs
With this Sharepoint helpdesk streamline custom needs, plenty of settings allows to configure your needs. Microsoft help desk software helps you in distribution of team tickets, priorities, email notifications, open ticket from email, and other operational tasks that help you run your support. This SharePoint ticketing system can effectively utilize your team’s productive time better and make the perfect support experience for for end users.
SharePoint Helpdesk Self Service
This Microsoft help desk software allows your customer to raise ticket from portal and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them in finding solutions faster with knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the ticket volume your helpdesk receives. Sharepoint helpdesk ticketing system helps in empowering employees to take quick action, review and escalate as and when needed.
Security, Identity & Access Management
Whitelisting & blacklisting of domains features avoid spams and harassments with Sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in Microsoft help desk software.
Sharepoint Helpdesk Reports
Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened.
Send customer satisfaction surveys as soon as ticket is closed or resolved.
Some of Our Clients
Some of Our Clients
Helpdesk Plans
Helpdesk Plans
- Upto 50 users
- 2 support tickets
- Free updates via MS store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Upto 200 users
- Unlimited support tickets
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Private Notes
- Ticket Splitting & Merging
- Upto 500 users
- Unlimited support & updates
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
- Upto 1000 users
- 1000+ users (optional)
- Kanban View
- Escalate Tickets
- Custom columns
- Create Sub tickets
- Track time spent on tickets
- Ticket due date reminders
- Escalate Ticket Automatically
- Customize with Power Automate.
- API connectivity
- Connect with Power BI
