Transform service delivery and citizen engagement with Civic 365, a Microsoft 365-based cloud solution. Combine digital and self-service channels for exceptional service. Increase efficiency, lower costs, and boost staff performance and workplace morale
Citizens are now the priority. Globally, there is a growing emphasis on enhancing citizen interaction and their experiences with public services. Influenced by the private sector, citizens’ expectations are shifting, making digital transformation essential to engagement strategies.
Elevate your public services by providing digital offerings tailored with the citizen’s perspective in mind.
Civic 365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by a robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic 365 makes tracking, reporting, and optimizing citizen issues effortless.
Our 311 CRM solution empowers residents to report non-emergency issues, share feedback, and request community information easily. It simplifies and streamlines workflows for government staff, fostering a collaborative and stronger community environment.
Cloud security & privacy are at the heart of our solutions. We believe in a zero-trust policy and build solutions where our clients retain control of all the app’s data within their cloud.
As an active member of Microsoft’s Partner group and a Microsoft Cloud Service Provider, Civic 365 leverages extensive experience with Microsoft to deliver excellence in government solutions. Our expertise in the public sector and deep understanding of Microsoft 365 tools uniquely position us to provide high-value solutions for next-generation cities.
Explore our government technology solutions today and redefine how your community interacts with local government services.
100+ users ?
For one time purchase price,
For non profit organizations and govt funded educational institute pricing,
per user / month, billed yearly
Standard Plan Features
per user / month, billed yearly
Standard Plan Features
per user / month, billed yearly
Everything in Standard, and…
per user / month, billed yearly
Everything in Plus and…
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Civic365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic365 makes tracking, reporting, and optimizing citizen issues effortless.
A 311service request system or Civic Engagement means a platform or focus used by municipal governments for residents to report issues that aren’t emergencies or to seek municipal services. It serves as a counterpart to the emergency number 911, which is strictly for critical situations.Â
This service can be used for a variety of non-urgent matters, such as notifying the city about road defects, lodging complaints about disturbances, or inquiring about municipal amenities like waste removal or road cleaning. The 311 system aims to offer a single, accessible point of contact for community members to reach out to city officials and ensure their concerns are managed efficiently.Â
Enhancing civic engagement is fundamental to sustaining a robust democracy and ensuring a truly representative government. Recognized barriers like the under-representation of certain groups often lead to skewed priorities, whereas issues with higher voter turnout are prioritized. Â
To counteract this imbalance and incentivize inclusive participation, governments must adopt digital strategies that provide easy, user-friendly access to public policy information. Â
Embracing digital adoption in government is not just about availability it’s about making civic information accessible and engaging for all. By automating engagement and simplifying access to information, we can empower citizens and encourage a more active and educated voter base, driving up civic engagement in the digital age.Â
Civic 365 stands out as the premier civic engagement platform tailored for the government sector. Civic365 is built on the Microsoft 365 platform to revolutionize your digital-first customer service approach. It streamlines citizen interactions by providing both assisted and self-service channels, fostering increased engagement across a multitude of services. Â
Civic 365 platform prioritizes self-service capabilities, allowing citizens to connect with more facts like location and select correct categories / subcategories to get faster resolution. Â
With its low-code/no-code setup, Civic 365 grants you the agility to quickly introduce new services or adapt current offerings, simplifying the path to enhanced citizen engagement.Â
Once the application is deployed in your Microsoft 365 tenant, we do not maintain any access, permissions, or control over it.Â
The application validates the license status by connecting to our license services. It checks the status as ‘Purchased’, ‘Trial’, ‘Expired’, etc., and updates the status within the app accordingly.Â
*One Free Customization (upto 4 hours)
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By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy
By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy
By proceeding, you accept Cubic Logics Terms and Conditions and Privacy Policy
By proceeding, you accept Cubic Logics Terms and Conditions and Privacy Policy