Helpdesk 365 - Microsoft Teams & SharePoint Ticketing System
Helpdesk 365 – Sharepoint ticketing system is a Microsoft ticketing system that is simple and customizable. This trouble ticket system ensures org to handle every issue within a set timeframe. Assign every ticket to a specific team and have no confusion about which team should be working on it. Sharepoint helpdesk offers different ticket views to improve performance, category, time, status, or groups. Now you can use this tool for HR, IT and other teams too.
Focus on what you need with MS Teams help desk
Ticket Management - Do more with HR365 Helpdesk
- Collaborate – Review, Consult & Escalate Tickets.
- Share ticket ownership with sub-tickets.
- Track time spent on tickets.
- Configurable new ticket form.
- Add new fields with custom options.
Improve Efficiency with cloud-based ticketing system
With new features of helpdesk 365, you can improve the efficiency and performance of agents and teams with :
- Configurable SLA based on the request, department, services, etc.
- Auto-assign and auto-close to improve the efficiency of the team.
- Alert agents, and supervisors based on various stages, etc.
- Kanban view to manage tickets.
- Ticket age to know pending tickets and prioritize the activities.
Customize the helpdesk to suit your needs
Advance Actions - Review, Consult, Merge, Split & more
Security, Identity & Access Management
Create a SharePoint Helpdesk Reports
Some of our clients
Helpdesk 365 Plans
10+ users ?
For one time purchase price,
For non profit organizations and govt funded educational institute pricing,
Get started with 14 days risk free trial.
No credit card details required
What is an Internal help desk?
Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. Companies can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication and hence the name ticketing system or trouble ticket system.The Microsoft help desk software generates reports that enable to gauge the team’s performance and improve the customer service strategy. Office 365 support ticket system,power automate ticketing system,sharepoint service desk,microsoft teams help desk app,powerapps ticketing system,sharepoint based ticketing system
How do you calculate user license?
Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the plans come with five user licenses, you can buy more user license by contacting sales team or connecting wit support team.
All the requesters who are raising the requests for themselves, are defined as requesters, number of requesters are defined in each plan. You can get unlimited requesters in Premium and Enterprise plans.
Why does your business need a helpdesk ticketing system?
Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers. teams help desk app\,simple ticketing system,trouble ticketing system,internal ticketing system,microsoft sharepoint ticketing system,powerapps ticketing system,
What is Microsoft teams help desk?
Ticketing system for small business or large enterprise build on
Microsoft teams resources is usually called as Microsoft teams helpdesk. In this app, data stays within client’s tenant instead staying on 3rd party cloud services.
This seems to be simple ticketing system yet very rich with advance features including bot using machine learning and artificial intelligent. Microsoft teams ticketing system suits the best for internal ticketing system, hr help desk, it support for employees, help desk software for schools and many more other usage within the organization.
Help desk software for schools,sharepoint ticketing system,ms teams ticketing,sharepoint ticketing system app,corporate ticket management system,microsoft sharepoint ticketing system
Can I install Helpdesk 365 on multiple site collections or run two or more instances.
Yes, you can install Helpdesk 365 on multiple site collections or teams if user license count remains within the purchased license count. Incase you wish to install Helpdesk 365 on different office 365 tenant, you need to buy another license.
Can I migrate Helpdesk 365 from one tenant to another Office 365 tenant.
Yes, you can migrate Helpdesk 365 from one to anther tenant, please contact support team to complete the request.
What are available languages in the Helpdesk 365 application?
*One Free Customization (upto 4 hours)