HR365

SharePoint Ticketing System – Helpdesk 365

Ready to transform your customer support experience? Boost your team’s productivity and customer experience with SharePoint ticketing system with customer self-service. Our Helpdesk software is a fully automated helpdesk ticketing system that reduces manual work by automating repetitive tasks such as ticket routing, prioritization, & resolution. 

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Now Helpdesk 365 App is Available on Microsoft Teams

SharePoint Ticketing System: Focus on what you need

HR365’s cloud-based helpdesk ticketing system revolutionizes workflow management by automatically categorizing tickets based on priority, category, time, and status. Its user-friendly SharePoint portal simplifies request submission via email or embedded web part, ensuring a seamless experience for employees. With Microsoft Teams it provides conversational support, & support teams across departments can collaborate efficiently to address, track, and monitor requests, boosting productivity and customer satisfaction. This versatile tool extends beyond IT to cater to HR and other teams, making it essential for comprehensive organizational support.

Helpdesk Ticket Management features - Helpdesk 365

Along with IT Service Management tool needs, it provides sophisticated features to accomplish more now, such as:  

  • Work together to evaluate, consult, and escalate tickets.  
  • Joint Ownership of Tickets  
  • Accurate Time Monitoring  
  • Adaptable new ticket template.  
  • Add new fields with custom options. 

Improve Efficiency with SLA on cloud-based ticketing system 

With SLAs on a cloud-based platform, HR365 delivers consistent and reliable service to its customers, fostering trust and satisfaction. Detailed reporting and analytics capabilities in SharePoint enable HR365 to monitor performance against SLA targets, identify areas for improvement, and drive continuous optimization of support processes.

Adapt the HR Helpdesk to your needs

The Helpdesk ticketing system, equipped with a robust SharePoint ticketing system, facilitates the effortless distribution of team tickets, efficient prioritization, and streamlined email notifications. Our HR Helpdesk 365 is a catalyst for optimizing your team’s productivity. By allowing you to configure settings to match your specific operational tasks, it ensures a smooth support operation. Effectively utilize your team’s time, improve response times, and create a support environment that not only meets but exceeds end users’ expectations.

Enhance Your Support Experience with Advanced SharePoint Ticketing System Capabilities:

Boost your customer support experience with our robust internal help desk solution and the IT/HR ticketing system to achieve new levels of productivity. Through the site, clients can easily start ticket requests and receive real-time status updates right away. The SharePoint ticketing system is a proactive tool that enables users to quickly identify solutions, not just a tracker for tickets. Employees can access past data by utilizing a comprehensive knowledge base, which speeds up issue response and eventually reduces the number of new tickets received.

Security Measures for Identity and Access Management

With our Microsoft Teams Ticketing System, you can enter a protected environment reinforced by features like identity and access management, complete security, and more. At the service level, Microsoft 365 adopts a defense-in-depth approach, providing a multi-layered defense strategy. This encompasses physical, logical, and data layers of security features, coupled with operational best practices. These measures protect your IT or HR ticketing system from risks and unauthorized access, ensuring a strong and secure base. For more in-depth information on our security measures, contact HR365

Boost Productivity and Elevate Customer Experiences with IT & HR Helpdesk 365

Our IT & HR Helpdesk 365 isn’t just a support system; it’s a comprehensive digital customer service platform and customer experience enhancer. Use informative reports to measure customer satisfaction and team performance with precision. Identify quick-win opportunities that promise immediate improvements, ensuring a seamless and satisfying experience for both teams and clients.

Charge Your Operations through Tailored Rules and Automation

Embark on a new era of efficiency with HR365’s latest innovation – the ‘Rule & Automation’ feature. This cutting-edge addition revolutionizes client connectivity and streamlines your ITSM needs based on priority, placing customization at the forefront of your operational strategy. 

The intuitive interface of the ‘Rule & Automation’ feature empowers you to craft rules that transcend the ordinary. Auto-generate tickets, strategically assign VIP tickets to specific agents, seamlessly close or escalate tickets, and effortlessly route them with virtually unlimited conditions tailored to your unique business requirements. This not only optimizes workflow but also ensures that every ticket receives the attention it deserves, saving valuable time and effort across the board. 

Some of Our Clients

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Helpdesk 365 Plans

Standard

$1199

per user / month, billed yearly

Standard Plan Features

Plus

$2499

per user / month, billed yearly

Everything in Standard and…

Premium

$4499

per user / month, billed yearly

Everything in Plus and…

Enterprise

$6499

per user / month, billed yearly

Everything in Premium and…

For non profit organizations and govt funded educational institute pricing,

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Frequently Asked Questions

Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. Companies can organize messages, give assistance, and exchange information with customers at a single point of contact. 

The help desk uses tickets for communication hence the name ticketing system or trouble ticket system. The Microsoft help desk software generates reports that enable us to gauge the team’s performance and improve the customer service strategy. Office 365 support ticket system, Power Automate ticketing system, SharePoint ServiceDesk, Microsoft Teams help desk app, PowerApps ticketing system, SharePoint-based ticketing system.

Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the plans come with five user licenses, you can buy more user licenses by contacting the sales team or connecting with the support team.

All the requesters who are raising the requests for themselves are defined as requesters, number of requesters are defined in each plan. You can get unlimited requesters in Premium and Enterprise plans.

Yes, you can install multiple instances of the application as long as it is in one Microsoft 365 tenant and the total number of users of all the instances installed remains within the user limit as per your plan or license you purchased.

Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers. 

Ticketing system for small business or large enterprise build on Microsoft teams resources is usually called as Microsoft teams ticketing system. In this app, data stays within client’s tenant instead staying on 3rd party cloud services. This seems to be simple ticketing system yet very rich with advance features including bot using machine learning and artificial intelligent. 

Microsoft teams ticketing system suits the best for internal ticketing system, HR help desk, IT support for employees, help desk software for schools, and many other uses within the organization. Help desk software for schools, SharePoint ticketing system, MS Teams ticketing, SharePoint ticketing system app, corporate ticket management system, Microsoft SharePoint ticketing system.

Yes, you can install Helpdesk 365 on multiple site collections or teams if the user license count remains within the purchased license count. In case you wish to install Helpdesk 365 on different Office 365 tenants, you need to buy another license.

Yes, you can migrate Helpdesk 365 from one to another tenant, please contact the support team to complete the request.

The available languages are Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish.

A SharePoint ticketing system typically operates through a combination of features within the SharePoint platform. Here’s an overview of how it works:

  1. Ticket Submission: Users submit tickets or requests through a designated interface, which could be a custom SharePoint form, an email address monitored by SharePoint, or a web portal integrated with SharePoint.

  2. Ticket Creation: When a ticket is submitted, the information is captured and stored within a SharePoint list or library dedicated to ticket management. Each ticket is assigned a unique identifier and includes details such as the requester’s information, the nature of the request, priority level, and any relevant attachments.

  3. Workflow Management: SharePoint allows for the creation of custom workflows to automate ticket routing and assignment. Workflows can be configured to trigger actions based on predefined conditions, such as assigning tickets to specific individuals or teams based on the type of request or priority level.

  4. Ticket Assignment and Tracking: Assigned personnel, such as support agents or team members, receive notifications about newly assigned tickets. They can then work on resolving the issue or fulfilling the request. Throughout the process, users can track the status of their tickets through the SharePoint interface, which may include stages such as “Open,” “In Progress,” “On Hold,” or “Resolved.”

  5. Collaboration and Communication: SharePoint facilitates collaboration among team members working on tickets by providing features such as comments, file attachments, and real-time updates. This allows for seamless communication and sharing of information related to ticket resolution.

  6. Knowledge Base Integration: Some SharePoint ticketing systems incorporate a knowledge base where commonly encountered issues and their resolutions are documented. Users and support agents can search the knowledge base for solutions before submitting new tickets, reducing duplicate requests and improving efficiency.

  7. Analytics and Reporting: SharePoint offers tools for generating reports and analyzing ticketing data. Administrators can track metrics such as ticket volume, resolution times, and user satisfaction ratings to identify trends, areas for improvement, and resource allocation optimization.

  8. Security and Access Control: SharePoint provides robust security features to control access to ticketing data. Organizations can define permissions to restrict sensitive information and ensure that only authorized personnel have access to specific tickets or functionalities within the ticketing system.

Overall, a SharePoint ticketing system streamlines the process of managing and resolving various types of requests or issues within an organization by leveraging SharePoint’s collaborative features, workflow automation capabilities, and robust security framework.

Yes, you can create a ticketing system in SharePoint. SharePoint provides a versatile platform with features that can be adapted to build various types of applications, including ticketing systems.

Yes, Microsoft offers a ticketing system as part of its suite of business productivity tools, called Microsoft Dynamics 365 Customer Service. This solution provides comprehensive customer service management capabilities, including ticketing, case management, knowledge base, self-service portals, and more.

Yes, Microsoft Teams can be used as a ticketing system, especially for smaller teams or organizations with relatively straightforward ticketing needs.

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SharePoint Ticketing System
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Boost your team’s productivity and customer experience with SharePoint ticketing system. Our Helpdesk software is a fully automated helpdesk ticketing system that reduces manual work by automating repetitive tasks such as ticket routing, prioritization, and resolution.

Price: 64.99

Price Currency: $

Operating System: Microsoft

Application Category: BusinessApplication

Editor's Rating:
4.87

Pros

  • Helpdesk 365 App is Available on Microsoft Teams
  • Improve Efficiency with SLA on cloud-based ticketing system 
  • Adapt the HR Helpdesk to your needs
  • Enhance Your Support Experience with Advanced
  • Security Measures for Identity and Access Management
  • Boost Productivity and Elevate Customer Experiences
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