Helpdesk 365 - Microsoft Teams & SharePoint Ticketing System
Helpdesk 365 – Sharepoint ticketing system is a Microsoft ticketing system that is simple and customizable. This trouble ticket system ensures org to handle every issue within a set time frame. Assign every ticket to a specific team and have no confusion about which team should be working on it. Sharepoint helpdesk offers different ticket views to improve performance, category, time, status, or groups. Now you can use this tool for HR, IT and other teams too.
Now Helpdesk 365 App is Available on Microsoft Teams
Focus on what you need
HR365’s IT / HR help desk or cloud based ticketing system offers to organize the tickets based on priority, category, time, & status hence improving efficiency.
Employees can submit requests to teams through sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support teams like IT, HR, legal, finance, etc. can accordingly work on these requests, track, and monitor using this microsoft 365 trouble ticket system.
Ticket Management - Do more with Helpdesk 365
- Collaborate – Review, Consult & Escalate Tickets.
- Share ticket ownership with sub-tickets.
- Track time spent on tickets.
- Configurable new ticket form.
- Add new fields with custom options.
Improve Efficiency with SLA on cloud-based ticketing system
With new features of Helpdesk 365, you can improve the efficiency and performance of agents and teams with :
- Configurable SLA based on the request, department, services, etc.
- Auto-assign and auto-close to improve the efficiency of the team.
- Alert agents, and supervisors based on various stages, etc.
- Kanban view to manage tickets.
- Ticket age to know pending tickets and prioritize the activities.
Customize the helpdesk to suit your needs
With this Sharepoint cloud helpdesk or IT / hr helpdesk streamlining custom needs, plenty of settings allows configuring your needs. Microsoft help desk software or Microsoft ticketing system helps you in the distribution of team tickets, priorities, email notifications, email ticket system an open ticket from email, and other operational tasks that help you run your support. This HR helpdesk 365 can effectively utilize your team’s productive time better and make the perfect support experience for end users.
Advance Actions - Review, Consult, Merge, Split & more
This IT / HR ticketing system or internal help desk allows your customer to raise a ticket from the portal and further allows them to check the status of their tickets on the fly also, the sharepoint helpdesk ticketing system helps them in finding solutions faster with a knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the number of tickets you receive. sharepoint ticketing system helps in empowering employees to take quick action, review and escalate as and when needed.
Security, Identity & Access Management
Whitelisting & blacklisting of domains features avoid spams and harassments with sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Microsoft 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in IT or HR ticketing system. You can find more information here
Create a SharePoint Helpdesk Reports
Boost Your Efficiency with Customized Rules & Automation
Introducing HR365’s newly launched ‘Rule & Automation’ feature, enabling seamless client connectivity and effortless ticket management based on priority. With its intuitive interface, you can create rules, auto-generate tickets, assign tickets of VIPs to specific agents, auto close, auto escalate, and route the tickets virtually with unlimited conditions to cater for your specific business needs. Thus, saving valuable time and effort. Additionally, our ‘Except if’ feature offers the ability to exclude specific actions as needed.
Connect Helpdesk 365 with your other apps
Some of our clients
Helpdesk 365 Plans
Standard plan features
- Minimum 5 users Know more
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Collaboration with ticket requester
Everything in Standard, and…
- Minimum 5 users Know more
- 50 ticket requesters
- Unlimited support tickets
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Private Notes
- Ticket Splitting & Merging
Everything in Plus, and…
- Minimum 5 users Know more
- Unlimited ticket requesters
- Unlimited support
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
- Multilevel sub services
- Custom views
- Custom columns
Everything in Premium, and…
- Minimum 5 users Know more
- Dedicated account manager
- Kanban View
- Escalate Level 1 & Level 2
- Multiple SLA choices
- Create Sub tickets
- Service and sub-service fields
- Auto escalate tickets
- Track time spent on tickets
- Ticket due date reminders
- Ticket aging report
- Knowledge - base
- Approval workflows
- Custom forms
- Multiple mailboxes department wise
- Rules & automation
- Archive
- Create KB from tickets
- Create ticket through MS Forms
- Customize with Power Automate
- API connectivity
- Connect with Power BI
- Available in 10+ languages
- One free customization*
10+ users ?
For one time purchase price,
For non profit organizations and govt funded educational institute pricing,
Get started with 14 days risk free trial.
No credit card details required
What is an Internal help desk?
Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. Companies can organize messages, give assistance, and exchange information with customers at a single point of contact.
The help desk uses tickets for communication and hence the name ticketing system or trouble ticket system.The Microsoft help desk software generates reports that enable to gauge the team’s performance and improve the customer service strategy. Office 365 support ticket system,power automate ticketing system,sharepoint service desk,microsoft teams help desk app,powerapps ticketing system,sharepoint based ticketing system
How do you calculate user license?
Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the plans come with five user licenses, you can buy more user license by contacting sales team or connecting wit support team.
All the requesters who are raising the requests for themselves, are defined as requesters, number of requesters are defined in each plan. You can get unlimited requesters in Premium and Enterprise plans.
Can I install multiple instances of Helpdesk 365?
Yes, you can install multiple instances of the application as long as it is in one Microsoft 365 tenant and total number of users of all the instances installed remain within the user limit as per your plan or license you purchased.
Why does your business need a SharePoint Ticketing System?
Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers. teams help desk app\,simple ticketing system,trouble ticketing system,internal ticketing system,microsoft sharepoint ticketing system,powerapps ticketing system,
What is Microsoft teams help desk?
Ticketing system for small business or large enterprise build on
Microsoft teams resources is usually called as Microsoft teams helpdesk. In this app, data stays within client’s tenant instead staying on 3rd party cloud services.
This seems to be simple ticketing system yet very rich with advance features including bot using machine learning and artificial intelligent. Microsoft teams ticketing system suits the best for internal ticketing system, hr help desk, it support for employees, help desk software for schools and many more other usage within the organization.
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Can I install Helpdesk 365 on multiple site collections or run two or more instances.
Yes, you can install Helpdesk 365 on multiple site collections or teams if user license count remains within the purchased license count. Incase you wish to install Helpdesk 365 on different office 365 tenant, you need to buy another license.
Can I migrate Helpdesk 365 from one tenant to another Office 365 tenant.
Yes, you can migrate Helpdesk 365 from one to anther tenant, please contact support team to complete the request.
What are available languages in the Helpdesk 365 application?
*One Free Customization (upto 4 hours)
