Having recently joined ABC Mobility, I quickly realised we needed to invest in a helpdesk to streamline the IT operation and be the one-stop shop to manage all our users’ issues and requests. I evaluated several products, and I have decided on HR365. Being a customisable SharePoint system, HR365 met most of our requirements. We wanted a system that is capable of multi teams and HR365 delivers this out of the box. I wanted users to be able to submit their tickets via the portal or emails which frees the IT team to fix issues rather than answering phones and HR365 delivers this requirement. As HR365 looks and feels like SharePoint minimum training is required to get up and running.

We were operating in an environment where we received support requests in many ways; email, teams messages, texts, phone calls, etc. For a smaller organization, this presented many challenges such as confusion within the teams as to the best way to receive service, no way to track service issues or verify they were completed and when, etc. We evaluated several options for a ticketing system, including building our own within the MS environment. During this research we found the Helpdesk 365 option and decided to demo it. When using it, we knew it would be our solution. The interface was simple for our team and could be integrated into MS Teams, which we use extensively. The setup was simple and provided the level of customization we needed to span multiple departments and users. Along with this, the pricing was reasonable for the functionality we would benefit from when using Helpdesk 365. The Cubic Logics team was very helpful guiding us through the setup and answering questions along the way. So far, we are very satisfied with our decision to put our helpdesk expansion in the hands of Helpdesk 365.

Fantastic Product and Terrific Support! The Employee Directory 365 app fulfilled a critical requirement as part of our migration to M365 / SharePoint Online. I worked with the HR365 Support group to configure and properly utilize our Azure AD information to recreate our organizational directory. The support group was responsive and was flexible with meeting with me whenever possible to review issues. I highly recommend downloading and evaluating this product!

Great App for SharePoint or MS Teams! We currently use within SharePoint and MS Teams to help employees find one another. We have been very happy with functionality and support provided by HR365.

Employee Directory 365! I love the look and ability to customize the app. It is great to have the option to search among our 600+ employees and find out who is working on what projects. I was able to build an MS Form that leverages Power Automate to reach out to the Delve Profile Card and update specific fields based on how the employee answers the questions. Its a great feature for any organization if you want the employee to have some customizable information about themselves.

Outstanding tech support! We use Teams/SharePoint/HR365 a little differently than most. We have a small internal team, but 1000+ association members and we use HR365 as a member directory. We had a rather complex permissions issue with making sure our members ("guest users" in MSFT parlance) have full access to everyone's info and Frank and the team spent nearly three hours extremely late on their Friday night making sure we got it resolved.

Great product AND great support! Having come from a very old version of Employee Directory 365, Frank and Sakshi were fantastic through the upgrade and implementation process of the new Modern SharePoint installation. All questions were answered in a timely fashion with remote support utilized where needed to address in full. It's great to see this level of service from a company.

Professional Support Team! Professional Support and knowledgeable team. The new iteration is much snappier and easier to use than the last

Good Service! We love Employee Directory 365. It provides our users with a simple to use, yet rich content solution. We've also found the app makers are very responsive to our request needs, going the extra mile to make sure everything works.

Excellent Support! The team at HR365 has been very responsive to my requests. The product solves an important need for our organization... We needed a process to manage the pre onboarding process and this does the job perfectly.

We faced significant challenges operating in a multichannel support environment involving emails, Teams messages, texts, and phone calls. We were desperately seeking a comprehensive ticket management system, specifically tailored for our internal helpdesk and Microsoft Office 365. After a thorough evaluation, including exploring options to build our MS-based solution, we discovered Helpdesk 365. The implementation of Helpdesk 365 has been exceptional. We were impressed by your promptness and product knowledge throughout the entire process, from the moment we downloaded the file to run the final test. The streamlined ticket management and enhanced efficiency have revolutionized our customer support system. Its user-friendly interface is seamlessly integrated with MS Teams, providing the perfect fit for our needs. The straightforward setup process and customizable features empowered our organization to efficiently serve multiple departments. With Helpdesk 365, our support operations have undergone an innovative transformation, ensured client satisfaction, and delivered exceptional service. Thank you for delivering a top-notch solution that has positively impacted our company.

I'm really impressed with HR365 and their product. Our team uses MS Teams and their solution integrates beautifully. Had several questions for Sakshi and she got back to me promptly. They also took the time to hear our cost considerations and Anirban worked hard to get us on their platform. Overall one happy customer!