Now Helpdesk 365 App is Available on Microsoft Teams

Helpdesk in Microsoft Teams
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Focus on what you need

HR365’s IT / HR help desk or cloud based ticketing system offers to organize the tickets based on priority, category, time, & status hence improving efficiency.

Employees can submit requests to teams through sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support teams like IT, HR, legal, finance, etc. can accordingly work on these requests, track, and monitor using this microsoft 365 trouble ticket system.

Ticket Management - Do more with Helpdesk 365

Now do more with advanced features of the IT / HR ticketing system like :
  • Collaborate – Review, Consult & Escalate Tickets.
  • Share ticket ownership with sub-tickets.
  • Track time spent on tickets.
  • Configurable new ticket form.
  • Add new fields with custom options.

Improve Efficiency with SLA on cloud-based ticketing system

With new features of Helpdesk 365, you can improve the efficiency and performance of agents and teams with :

  • Configurable SLA based on the request, department, services, etc.
  • Auto-assign and auto-close to improve the efficiency of the team.
  • Alert agents, and supervisors based on various stages, etc.
  • Kanban view to manage tickets.
  • Ticket age to know pending tickets and prioritize the activities.

Customize the helpdesk to suit your needs

With this Sharepoint cloud helpdesk or IT / hr helpdesk streamlining custom needs, plenty of settings allows configuring your needs. Microsoft help desk software or Microsoft ticketing system helps you in the distribution of team tickets, priorities, email notifications, email ticket system an open ticket from email, and other operational tasks that help you run your support. This HR helpdesk 365 can effectively utilize your team’s productive time better and make the perfect support experience for end users.

Advance Actions - Review, Consult, Merge, Split & more

This IT / HR ticketing system or internal help desk allows your customer to raise a ticket from the portal and further allows them to check the status of their tickets on the fly also, the sharepoint helpdesk ticketing system helps them in finding solutions faster with a knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the number of tickets you receive. sharepoint ticketing system helps in empowering employees to take quick action, review and escalate as and when needed.

Security, Identity & Access Management

Whitelisting & blacklisting of domains features avoid spams and harassments with sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Microsoft 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in IT or HR ticketing system.  You can find more information here

Create a SharePoint Helpdesk Reports

Productivity & customer experience enhancer reports track team performance, and customer satisfaction and identify low-hanging fruits to improve in no time with IT & HR helpdesk 365 In reports, you can analyze the number of tickets, created, resolved, or reopened. Send customer satisfaction (CSAT) surveys as soon as the ticket is closed or resolved in IT or HR help desk

Boost Your Efficiency with Customized Rules & Automation

Introducing HR365’s newly launched ‘Rule & Automation’ feature, enabling seamless client connectivity and effortless ticket management based on priority. With its intuitive interface, you can create rules, auto-generate tickets, assign tickets of VIPs to specific agents, auto close, auto escalate, and route the tickets virtually with unlimited conditions to cater for your specific business needs. Thus, saving valuable time and effort. Additionally, our ‘Except if’ feature offers the ability to exclude specific actions as needed.

Connect Helpdesk 365 with your other apps

Some of our clients

Teams helpdesk

Helpdesk 365 Plans

$ 11
per user / month, billed yearly

Standard plan features

$ 24
per user / month, billed yearly

Everything in Standard, and…

$ 44
per user / month, billed yearly

Everything in Plus, and…

$ 64
per user / month, billed yearly

Everything in Premium, and…

Get started with 14 days risk free trial.
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Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. Companies can organize messages, give assistance, and exchange information with customers at a single point of contact.


The help desk uses tickets for communication and hence the name ticketing system or trouble ticket system.The Microsoft help desk software generates reports that enable to gauge the team’s performance and improve the customer service strategy. Office 365 support ticket system,power automate ticketing system,sharepoint service desk,microsoft teams help desk app,powerapps ticketing system,sharepoint based ticketing system

Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the plans come with five user licenses, you can buy more user license by contacting sales team or connecting wit support team.


All the requesters who are raising the requests for themselves, are defined as requesters, number of requesters are defined in each plan. You can get unlimited requesters in Premium and Enterprise plans.

Yes, you can install multiple instances of the application as long as it is in one Microsoft 365 tenant and total number of users of all the instances installed remain within the user limit as per your plan or license you purchased.

Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers. teams help desk app\,simple ticketing system,trouble ticketing system,internal ticketing system,microsoft sharepoint ticketing system,powerapps ticketing system,

Ticketing system for small business or large enterprise build on


Microsoft teams resources is usually called as Microsoft teams helpdesk. In this app, data stays within client’s tenant instead staying on 3rd party cloud services.
This seems to be simple ticketing system yet very rich with advance features including bot using machine learning and artificial intelligent. Microsoft teams ticketing system suits the best for internal ticketing system, hr help desk, it support for employees, help desk software for schools and many more other usage within the organization.


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Yes, you can install Helpdesk 365 on multiple site collections or teams if user license count remains within the purchased license count. Incase you wish to install Helpdesk 365 on different office 365 tenant, you need to buy another license.

Yes, you can migrate Helpdesk 365 from one to anther tenant, please contact support team to complete the request.

The available languages are Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish.

*One Free Customization (upto 4 hours)

SharePoint Ticketing System - Helpdesk 365 Best Teams App
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SharePoint helpdesk | SharePoint ticketing system is easy to manage HR & IT helpdesk with Microsoft helpdesk software MS Teams - Helpdesk 365

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