HR365
  • Home
  • Products
    Employee- Directory-menu-logo
    Employee Directory
    Time-offmanager-menu-logo
    Time Off Manager
    on-boarding-menu-logo
    Employee On - boarding
    Recruitment Management
    performance-management-menu-logo
    Performance Management
    asset-management-menu-logo
    Asset Management
    Helpdesk-menu-logo
    HR365 - Helpdesk
    Timesheet-menu-logo
    Timesheet
    Expense- Reimbursement-menu-logo
    Expense Tracker
    custom-app-menu-logo
    Custom Applications
    Employee Directory
    Asset Management
    Time Off Manager
    HR365-Helpdesk
    Employee On-boarding
    Timesheet
    Recruitment Management
    Expense Tracker
    Performance Management
  • Pricing
  • Development
  • Partners
  • Support
  • Contact Us
FREE TRIAL
BOOK A DEMO

Support Policy

Support

24 x 7 break fix support by Microsoft & Industry certified engineers through email & various support assistance tools. Monday to Friday 8AM to 6PM through phone & desktop sharing tools.

Preventive Maintenance

As some of our applications and services are mission critical for the business, we monitor health of servers with advance tools to ensure maximum uptime.

Ticket Management System

Customer can create tickets either by calling support phone number or through support email id. Once ticket is created Support supervisor, who will assign the ticket to support engineer for immediate resolution.

Incident Management System

Incident Management System is managed by ITIL certified professionals with defined severities according to nature of the Incident.
Severity Critical (A): Response time within 1 hour of the ticket raised (Available with Premium support, to purchase premium support please mail to ist(at)cubiclogic(dot)com)
Severity Urgent (B): Response time within 4 business hours of the ticket raised (Available with Premium support, to purchase premium support please mail to ist(at)cubiclogic(dot)com)

Severity Important (C ): Response time within 8 business hours of the ticket raised (Available as standard support bundled with applications wherever applicable)
Severity Monitoring (D): Incident can be moved into monitoring severity after resolving issue complete documentation of problem incident from problem description, cause to resolution is sent to the customer upon successful resolution of the incident.
Severity A is defined where entire organization is impacted and users are not productive. Severity B is defined as, part of users are impacted it or senior management / decision makers are not able to perform actions, severity C is used in the cases where any performance issues, any of the feature may not be working as expected or some of the users are impacted.
Severity D is used primarily used for monitoring purposes once issue is resolved.

Root Cause Analysis

Further upon successful resolution of the incident, root cause analysis optionally offered on demand.

Get The App

SharePoint App is now available on Google Play & App Store. Get it now.
app-store-image
google-play-image

Information

  • About Us
  • Partners
  • Development
  • Careers
  • Contact Us
  • EULA
Menu
  • About Us
  • Partners
  • Development
  • Careers
  • Contact Us
  • EULA

HR365 APPLICATIONS

  • Employee On – boarding
  • Employee Directory
  • Time Off Manager
  • Recruitment Management
  • Performance Management
  • FAQs
Menu
  • Employee On – boarding
  • Employee Directory
  • Time Off Manager
  • Recruitment Management
  • Performance Management
  • FAQs

BUSINESS APPLICATIONS

  • Asset Management
  • HR365 – HelpDesk
  • Timesheet
  • Expense Reimbursement
  • Custom Applications
  • FAQs
Menu
  • Asset Management
  • HR365 – HelpDesk
  • Timesheet
  • Expense Reimbursement
  • Custom Applications
  • FAQs

Contact Us

USA
201 S Lakeline Blvd, Suite#201  Cedar Park, TX 78613
INDIA
284/8, Garebhavi Palya, Hosur Rd, Nr Sai Temple Bangalore – 560068
HR365-logo
silicon-logo
microsoft-gold-partner
© 2022- HR365. SLA. T&C.  EULA. Privacy Policy. Cubic Logics.  Office 365 Timesheet, Time off Manager, Employee Directory, Sharepoint Ticketing System, SharePoint Development Services