Responses received before the specific date and time will be considered.
This offer does not apply to any customizations.
24 x 7 break fix support by Microsoft & Industry certified engineers through email & various support assistance tools. Monday to Friday 8AM to 6PM through phone & desktop sharing tools.
As some of our applications and services are mission critical for the business, we monitor health of servers with advance tools to ensure maximum uptime.
Ticket Management System
Customer can create tickets either by calling support phone number or through support email id. Once ticket is created Support supervisor, who will assign the ticket to support engineer for immediate resolution.
Incident Management System
Incident Management System is managed by ITIL certified professionals with defined severities according to nature of the Incident. Severity Critical (A): Response time within 1 hour of the ticket raised (Available with Premium support, to purchase premium support please mail to ist(at)cubiclogic(dot)com) Severity Urgent (B): Response time within 4 business hours of the ticket raised (Available with Premium support, to purchase premium support please mail to ist(at)cubiclogic(dot)com)
Severity Important (C ): Response time within 8 business hours of the ticket raised (Available as standard support bundled with applications wherever applicable) Severity Monitoring (D): Incident can be moved into monitoring severity after resolving issue complete documentation of problem incident from problem description, cause to resolution is sent to the customer upon successful resolution of the incident. Severity A is defined where entire organization is impacted and users are not productive. Severity B is defined as, part of users are impacted it or senior management / decision makers are not able to perform actions, severity C is used in the cases where any performance issues, any of the feature may not be working as expected or some of the users are impacted. Severity D is used primarily used for monitoring purposes once issue is resolved.
Root Cause Analysis
Further upon successful resolution of the incident, root cause analysis optionally offered on demand.
Terms & Conditions for All Our Offers
All our offers are time bounded. The exclusive deals on Independence Day are valid till 26th June 2023. The following discounts are only available for a limited time:
25% off - Enterprise product ranges for Non-Profit Organizations (NPOs).
20% off - Enterprise product ranges for Government and Schools.
15% off - Enterprise product ranges for everyone.
10% off - All premium product ranges.
15% off - Premium product ranges for NPOs, Government, and Schools.
Responses received before the specific date and time will be considered. This offer does not apply to any customizations.
US Independence Offer for government organizations
This offer provides a 50% discount for all the government organizations for Enterprise product range & 40% on all Premium products .
This offer is valid till 31st July 2023.
This offer is not applicable to any customization.
PO or payment should be received on or before July 31st, 2023.
Products can be purchased without the offer.
Get The App
SharePoint App is now available on Google Play & App Store. Get it now.
USA T24A, Trolley Square, #4058, Wilmington, DE, USA – 19806
CANADA 325, Front St W, #300, Toronto, ON, Canada – M5V 2Y1
INDIA 284/8, Garebhavi Palya,Hosur Rd, Nr Sai Temple Bangalore – 560068