HR 365 Help Desk - Sharepoint Ticketing System

SharePoint ticketing system is simple, customizable, Microsoft help desk software, that ensures your organization can handle every issue properly. Assign every ticket to a specific team team so there is no confusion about who should be working on which ticket. This SharePoint ticketing system offers different views to help you automatically organize your tickets based on priority, category, time, status, or groups. teams like yours can provide support across IT, HR, legal, finance and more.

Focus on what you need

HR365’s Sharepoint ticketing system offers different ticket views to help you automatically organize your tickets based on priority, category, time, & status. This helps your team to save time deciding which ticket needs their attention first.

Employees can submit requests to teams through Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support team like IT, HR, legal, finance, etc. can then work on these requests, track and monitor using this Sharepoint ticketing system. 

sharepoint helpdesk ticketing system

Autopilot

With this Sharepoint helpdesk ticketing system, streamline your helpdesk with rules and automation that works around the clock, to make sure that your support process and guidelines are as smooth as possible.

Microsoft help desk software helps you in automate rules, distribution of tickets, priorities, following up on tickets which are ready to close and other operational tasks that help you run your support. This SharePoint helpdesk ticketing system can effectively utilize your team’s productive time better and make the perfect support experience for for end users.

sharepoint ticketing system

Self Service

Sharepoint helpdesk ticketing system allows your customer to raise ticket from portal  and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them in finding solutions faster with knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the ticket volume your helpdesk receives.
sharepoint ticketing system

Security, Identity & Access Management

Whitelisting & blacklisting of domains features avoid spams and harassments with Sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in Microsoft help desk software. 

 

microsoft help desk software

Reports

Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened as well as the helpdesk average response time, resolution time and SLA metrics. Sharepoint helpdesk ticketing system can help in analyzing each metric based on various ticket properties like source, type, priority, status, and number of responses.

This Sharepoint helpdesk ticketing system’s customer satisfaction (CSAT) rating remains one of the best ways to gauge how your customers feel about your service and support. Here surveys can be sent as soon as ticket is closed & customer can provide inputs about their service experience with HR365’s Sharepoint helpdesk ticketing system

Microsoft help desk software
Our Clients
Helpdesk Plans
Pricing
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Helpdesk

Standard
37,924
billed yearly
  • Upto 49 users
  • 3 support tickets
  • Free updates via Microsoft store
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • M365 access management
  • Custom request types
  • Custom ticket status
  • Custom ticket sequence
  • Ticket fields customization
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
    • Commonly users service fields
    • Dashboard
    • Custom business hours
    • SLA Policy
    • Canned responses
    • Custom signatures
    • Customer satisfaction Surveys
    • Create new ticket from emails
    • Notification email customization
    • Integrate with Asset Management
    • Block spammers and domains
    • Customize with Power Automate.
    • API connectivity
    • Connect with Power BI
    • Create Knowledgebase (coming soon)
    • Detect agent collision (coming soon)
    • Ticket splitting (coming soon)
    • Ticket merging (coming soon)
logo

Helpdesk

Plus
59,925
billed yearly
  • Upto 199 users
  • Unlimited support
  • Free updates with support
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • M365 access management
  • Custom request types
  • Custom ticket status
  • Custom ticket sequence
  • Ticket fields customization
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
  • Commonly users service fields
  • Dashboard
  • Custom business hours
  • SLA Policy
  • Canned responses
  • Custom signatures
    • Customer satisfaction Surveys
    • Create new ticket from emails
    • Notification email customization
    • Integrate with Asset Management
    • Block spammers and domains
    • Customize with Power Automate.
    • API connectivity
    • Connect with Power BI
    • Create Knowledgebase (coming soon)
    • Detect agent collision (coming soon)
    • Ticket splitting (coming soon)
    • Ticket merging (coming soon)
logo

Helpdesk

Premium
89,925
billed yearly
  • Upto 499 users
  • Unlimited support
  • Free updates with support
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • M365 access management
  • Custom request types
  • Custom ticket status
  • Custom ticket sequence
  • Ticket fields customization
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
  • Commonly users service fields
  • Dashboard
  • Custom business hours
  • SLA Policy
  • Canned responses
  • Custom signatures
  • Customer satisfaction Surveys
  • Create new ticket from emails
  • Notification email customization
  • Integrate with Asset Management
  • Block spammers and domains
  • Customize with Power Automate.
  • API connectivity
  • Connect with Power BI
  • Create Knowledgebase (coming soon)
  • Detect agent collision (coming soon)
  • Ticket splitting (coming soon)
  • Ticket merging (coming soon)
logo

Helpdesk

Enterprise
Contact Us
logo

Helpdesk

Standard
$499
billed yearly
  • Upto 49 users
  • 3 support tickets
  • Free updates via Microsoft store
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • M365 access management
  • Custom request types
  • Custom ticket status
  • Custom ticket sequence
  • Ticket fields customization
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
    • Commonly users service fields
    • Dashboard
    • Custom business hours
    • SLA Policy
    • Canned responses
    • Custom signatures
    • Customer satisfaction Surveys
    • Create new ticket from emails
    • Notification email customization
    • Integrate with Asset Management
    • Block spammers and domains
    • Customize with Power Automate.
    • API connectivity
    • Connect with Power BI
    • Create Knowledgebase (coming soon)
    • Detect agent collision (coming soon)
    • Ticket splitting (coming soon)
    • Ticket merging (coming soon)
logo

Helpdesk

Plus
$799
billed yearly
  • Upto 199 users
  • Unlimited support
  • Free updates with support
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • M365 access management
  • Custom request types
  • Custom ticket status
  • Custom ticket sequence
  • Ticket fields customization
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
  • Commonly users service fields
  • Dashboard
  • Custom business hours
  • SLA Policy
  • Canned responses
  • Custom signatures
    • Customer satisfaction Surveys
    • Create new ticket from emails
    • Notification email customization
    • Integrate with Asset Management
    • Block spammers and domains
    • Customize with Power Automate.
    • API connectivity
    • Connect with Power BI
    • Create Knowledgebase (coming soon)
    • Detect agent collision (coming soon)
    • Ticket splitting (coming soon)
    • Ticket merging (coming soon)
logo

Helpdesk

Premium
$1199
billed yearly
  • Upto 499 users
  • Unlimited support
  • Free updates with support
  • Integrates with Office 365
  • SharePoint-hosted app
  • Data stays in your SharePoint
  • M365 access management
  • Custom request types
  • Custom ticket status
  • Custom ticket sequence
  • Ticket fields customization
  • Mobile responsive
  • Multiple roles
  • Smart notifications
  • Self Service web forms
  • Multiple departments groups
  • Commonly users service fields
  • Dashboard
  • Custom business hours
  • SLA Policy
  • Canned responses
  • Custom signatures
  • Customer satisfaction Surveys
  • Create new ticket from emails
  • Notification email customization
  • Integrate with Asset Management
  • Block spammers and domains
  • Customize with Power Automate.
  • API connectivity
  • Connect with Power BI
  • Create Knowledgebase (coming soon)
  • Detect agent collision (coming soon)
  • Ticket splitting (coming soon)
  • Ticket merging (coming soon)
logo

Helpdesk

Enterprise
Contact Us

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