Hepldesk 365 - Microsoft Teams & Office 365 Ticketing System
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Now Helpdesk 365 App is Available on Microsoft Teams
Ticket Management - Do more with Helpdesk 365
Now do more with advance features like :
- Collaborate – Review, Consult & Escalate Tickets.
- Share ticket ownership with sub tickets.
- Track time spend on tickets.
- Configurable new ticket form.
- Add new fields with custom options.
Improve Efficiency
With new features of helpdesk 365, you can improve efficiency and performance of agents and team with :
- Configurable SLA based on request, department, services, etc.
- Auto assign and auto close to improve efficiency of the team.
- Alert agents, supervisors based various stages, etc.
- Kanban view to manage tickets.
- Ticket age to know pending tickets and prioritize the action.
Respond quickly and consistently
View, reply and repeat. With canned actions we’ve made this really easy
Connect Helpdesk 365 with your other apps
Being built on SharePoint online, you can exchange the data with other apps using out of the box SharePoint API, Graph API, Power Automate and Power BI. Let Helpdesk 365 do some of the work for you, make repetitive tasks and optimize your flow. Complete you daily tasks faster.
Collaborate with your teammates
Simple & Easy ticketing system
Intra-department Support
Find & reward your stars
Helpdesk 365 Plans
Standard plan features
- Minimum 5 users
- 2 Support tickets per annum
- Free updates via MS store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
Everything in Standard, and…
- Minimum 5 users
- Unlimited support tickets
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Private Notes
- Ticket Splitting & Merging
Everything in Plus, and…
- Minimum 5 users
- Unlimited ticket requesters
- Unlimited support
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
Everything in Premium, and…
- Minimum 5 users
- Dedicated account manager
- Kanban View
- Escalate Level 1 & Level 2
- Multiple SLA choices
- Custom columns
- Create Sub tickets
- Service and sub-service fields
- Auto escalate tickets
- Track time spent on tickets
- Ticket due date reminders
- Ticket aging report
- Knowledge - base
- Create KB from tickets
- Create ticket through MS Forms
- Customize with Power Automate
- API connectivity
- Connect with Power BI
- Available in 10+ languages
- One free customization*
1000+ users ?
For one time purchase price,
For non profit organizations and govt funded educational institute pricing,
HR365 - Trusted by over 450+ customers worldwide
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What is an Internal help desk?
Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. Companies can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication and hence the name ticketing system or trouble ticket system.The Microsoft help desk software generates reports that enable to gauge the team’s performance and improve the customer service strategy. office 365 support ticket system,power automate ticketing system,sharepoint service desk,microsoft teams help desk app,powerapps ticketing system,sharepoint based ticketing system
How do you calculate user license?
Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the requesters who are raising the requests for themselves, are defined as requesters and they won’s be counted towards user license.
Why does your business need a helpdesk ticketing system?
Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers. teams help desk app\,simple ticketing system,trouble ticketing system,internal ticketing system,microsoft sharepoint ticketing system,powerapps ticketing system,
What is Microsoft teams help desk?
Ticketing system for small business or large enterprise build on Microsoft teams resources is usually called as Microsoft teams helpdesk. In this app, data stays within client’s tenant instead staying on 3rd party cloud services. This seems to be simple ticketing system yet very rich with advance features including bot using machine learning and artificial intelligent. Microsoft teams ticketing system suits the best for internal ticketing system, hr help desk, it support for employees, help desk software for schools and many more other usage within the organization. help desk software for schools,sharepoint ticketing system,ms teams ticketing,sharepoint ticketing system app,corporate ticket management system,microsoft sharepoint ticketing system
*One Free Customization (upto 4 hours)
