Simple ticketing system within Office 365
Handle all inbound requests in one place. Several support email inboxes for different teams? No problem. Now use HR365 Helpdesk within SharePoint or Microsoft Teams.
● Free 30 days trial ● Ticket mail box ● Automation
HR365 - Trusted by over 450+ customers worldwide
Respond quickly and consistently
View, reply and repeat. With canned actions we’ve made this really easy.
Collaborate with your teammates – Assign, transfer, merge or consult with team quickly
Simple & Easy ticketing system – No rocket science, simple and easy to configure and use.
Notifications – Receive notifications on each iteration or choose what you need.
Intra-department Support – Provide support across IT, HR, legal, finance and more
Find & reward your stars – With surveys, get pulse of your organization and reward the best performers
Connect Helpdesk with your other apps – Being built on SharePoint online, you can exchange the data with other apps using out of the box SharePoint API, Graph API, Power Automate and Power BI.
Automate: Let HR365 Helpdesk do some of the work for you, mate repetitive tasks and optimize your flow. Complete you daily tasks faster.
Helpdesk
Standard
$ 499 billed yearly
- Upto 49 users
- 3 support tickets
- Free updates via MS store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- M365 access management
- Custom request types
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Customer satisfaction Surveys
- Create new ticket from emails
- Integrate with Asset Management
- Block spammers and domains
- Customize with Power Automate.
- API connectivity
- Connect with Power BI
- Create Knowledgebase
(coming soon) - Detect agent collision (coming soon)
- Ticket splitting (coming soon)
- Ticket merging (coming soon)
Helpdesk
Plus
$ 999 billed yearly
- Upto 199 users
- Unlimited support
- Free updates with support
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- M365 access management
- Custom request types
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Customer satisfaction Surveys
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
- Customize with Power Automate.
- API connectivity
- Connect with Power BI
- Create Knowledgebase
(coming soon) - Detect agent collision (coming soon)
- Ticket splitting (coming soon)
- Ticket merging (coming soon)
Helpdesk
Premium
$ 1,699 billed yearly
- Upto 499 users
- Unlimited support
- Free updates with support
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- M365 access management
- Custom request types
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Customer satisfaction Surveys
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
- Customize with Power Automate.
- API connectivity
- Connect with Power BI
- Create Knowledgebase
(coming soon) - Detect agent collision (coming soon)
- Ticket splitting (coming soon)
- Ticket merging (coming soon)
