Simple ticketing system within Microsoft 365
Handle all inbound requests in one place. Several support email inboxes for different teams? No problem. Now use HR365 Helpdesk within SharePoint or Microsoft Teams.
● Free 30 days trial ● Ticket mail box ● Automation
Ticket Management – Do more with HR365 Helpdesk
Now do more with advance features like :
- Collaborate – Review, Consult & Escalate Tickets.
- Share ticket ownership with sub tickets.
- Track time spend on tickets.
- Configurable new ticket form.
- Add new fields with custom options.
Improve Efficiency
With new features of HR365 helpdesk, you can improve efficiency and performance of agents and team with :
- Configurable SLA based on request, department, services, etc.
- Auto assign and auto close to improve efficiency of the team.
- Alert agents, supervisors based various stages, etc.
- Kanban view to manage tickets.
- Ticket age to know pending tickets and prioritize the action.
Respond quickly and consistently
View, reply and repeat. With canned actions we’ve made this really easy
Connect Helpdesk with your other apps
Being built on SharePoint online, you can exchange the data with other apps using out of the box SharePoint API, Graph API, Power Automate and Power BI. Let HR365 Helpdesk do some of the work for you, make repetitive tasks and optimize your flow. Complete you daily tasks faster.
Collaborate with your teammates
Assign, transfer, merge or consult with team quickly
Simple & Easy ticketing system
No rocket science, simple and easy to configure and use.
Intra-department Support
Provide support across IT, HR, legal, finance and more
Find & reward your stars
With surveys, get pulse of your organization and reward the best performers
Standard
$
49
per month, billed yearly
- Upto 50 users
- 2 support tickets
- Free updates via MS store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
Plus
$
99
per month, billed yearly
Everything in Standard, and...
- Upto 200 users
- Unlimited support
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Private Notes
- Ticket Splitting & Merging
Premium
$
149
per month, billed yearly
Everything in Plus, and...
- Upto 500 users
- Unlimited support & updates
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
Enterprise
$
249
per month, billed yearly
Everything in Premium, and...
- Upto 1000 users
- 1000+ users (optional)
- Kanban View
- Escalate Tickets
- Custom columns
- Create Sub tickets
- Track time spent on tickets
- Ticket due date reminders
- Escalate Ticket Automatically
- Customize with Power Automate.
- API connectivity
- Connect with Power BI
For one time purchase price, please click here
For Non profit organizations and govt funded educational institutes, please click here
HR365 - Trusted by over 450+ customers worldwide
