Simple ticketing system within Microsoft 365

Handle all inbound requests in one place. Several support email inboxes for different teams? No problem. Now use HR365 Helpdesk within SharePoint or Microsoft Teams.

● Free 30 days trial     ● Ticket mail box     ● Automation

SharePoint Ticketing System

Ticket Management – Do more with HR365 Helpdesk

Now do more with advance features like :

  • Collaborate – Review, Consult & Escalate Tickets.
  • Share ticket ownership with sub tickets.
  • Track time spend on tickets.
  • Configurable new ticket form.
  • Add new fields with custom options.

Improve Efficiency

With new features of HR365 helpdesk, you can improve efficiency and performance of agents and team with :

  • Configurable SLA based on request, department, services, etc.
  • Auto assign and auto close to improve efficiency of the team.
  • Alert agents, supervisors based various stages, etc.
  • Kanban view to manage tickets.
  • Ticket age to know pending tickets and prioritize the action.

Respond quickly and consistently

View, reply and repeat. With canned actions we’ve made this really easy

Connect Helpdesk with your other apps

Being built on SharePoint online, you can exchange the data with other apps using out of the box SharePoint API, Graph API, Power Automate and Power BI. Let HR365 Helpdesk do some of the work for you, make repetitive tasks and optimize your flow. Complete you daily tasks faster. 

Collaborate with your teammates

 Assign, transfer, merge or consult with team quickly 

Simple & Easy ticketing system

No rocket science, simple and easy to configure and use.

Intra-department Support

 Provide support across IT, HR, legal, finance and more 

Find & reward your stars 

With surveys, get pulse of your organization and reward the best performers  

HR365 Helpdesk Plans

$ 49 per month, billed yearly
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$ 99 per month, billed yearly
Everything in Standard, and...
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$ 149 per month, billed yearly
Everything in Plus, and...
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$ 249 per month, billed yearly
Everything in Premium, and...
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For one time purchase price, please click here

For Non profit organizations and govt funded educational institutes, please click here

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