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Helpdesk 365 - Microsoft Teams & Office 365 Ticketing System

Handle all inbound requests in one place. Several support email inboxes for different teams? No problem. Now use Helpdesk 365 within SharePoint or Microsoft Teams.

Get started with 14 days risk free trial.
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SharePoint Ticketing System

Now Helpdesk 365 App is Available on Microsoft Teams

Helpdesk in Microsoft Teams
Play Video about Helpdesk in Microsoft Teams

Ticket Management - Do more with Helpdesk 365

Now do more with advance features like :

  • Collaborate – Review, Consult & Escalate Tickets.
  • Share ticket ownership with sub tickets.
  • Track time spend on tickets.
  • Configurable new ticket form.
  • Add new fields with custom options.

Improve Efficiency

With new features of helpdesk 365, you can improve efficiency and performance of agents and team with :

  • Configurable SLA based on request, department, services, etc.
  • Auto assign and auto close to improve efficiency of the team.
  • Alert agents, supervisors based various stages, etc.
  • Kanban view to manage tickets.
  • Ticket age to know pending tickets and prioritize the action.

Respond quickly and consistently

View, reply and repeat. With canned actions we’ve made this really easy

Connect Helpdesk 365 with your other apps

Being built on SharePoint online, you can exchange the data with other apps using out of the box SharePoint API, Graph API, Power Automate and Power BI. Let Helpdesk 365 do some of the work for you, make repetitive tasks and optimize your flow. Complete you daily tasks faster.

Collaborate with your teammates

Assign, transfer, merge or consult with team quickly

Simple & Easy ticketing system

No rocket science, simple and easy to configure and use

Intra-department Support

Provide support across IT, HR, legal, finance and more

Find & reward your stars 

With surveys, get pulse of your organization and reward the best performers

Helpdesk 365 Plans

$ 11
per user / month, billed yearly

Standard plan features

$ 24
per user / month, billed yearly

Everything in Standard, and…

$ 44
per user / month, billed yearly

Everything in Plus, and…

$ 64
per user / month, billed yearly

Everything in Premium, and…

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No credit card details required

HR365 - Trusted by over 450+ customers worldwide

Some of Our Clients

Internal help desk software is a tool that serves a wide range of activities a business undertakes to deliver adequate information and support to internal customers of a particular company. It helps them to communicate with customers through a single interface. If the companies are operating on multiple platforms, Microsoft ticketing system would be a perfect solution. Companies can organize messages, give assistance, and exchange information with customers at a single point of contact. The help desk uses tickets for communication and hence the name ticketing system or trouble ticket system.The Microsoft help desk software generates reports that enable to gauge the team’s performance and improve the customer service strategy. Office 365 support ticket system,power automate ticketing system,sharepoint service desk,microsoft teams help desk app,powerapps ticketing system,sharepoint based ticketing system

Any individual who is working on tickets, responding to the tickets, managing tickets, or administering the helpdesk i.e. agents, supervisors, and admins are counted towards user license. All the plans come with five user licenses, you can buy more user license by contacting sales team or connecting wit support team.


All the requesters who are raising the requests for themselves, are defined as requesters, number of requesters are defined in each plan. You can get unlimited requesters in Premium and Enterprise plans.

Yes, you can install multiple instances of the application as long as it is in one Microsoft 365 tenant and total number of users of all the instances installed remain within the user limit as per your plan or license you purchased.

Your business needs a helpdesk trouble ticket system to help organize, prioritize, and consolidate support requests from different departments. Ticketing systems enable organizations to quickly assign inquiries to the most relevant agent or department, provide context to customer interactions, and track inquiries from customers. teams help desk app\,simple ticketing system,trouble ticketing system,internal ticketing system,microsoft sharepoint ticketing system,powerapps ticketing system,

Ticketing system for small business or large enterprise build on Microsoft teams resources is usually called as Microsoft teams helpdesk. In this app, data stays within client’s tenant instead staying on 3rd party cloud services. This seems to be simple ticketing system yet very rich with advance features including bot using machine learning and artificial intelligent. Microsoft teams ticketing system suits the best for internal ticketing system, hr help desk, it support for employees, help desk software for schools and many more other usage within the organization. help desk software for schools,sharepoint ticketing system,ms teams ticketing,sharepoint ticketing system app,corporate ticket management system,microsoft sharepoint ticketing system

Yes, you can install Helpdesk 365 on multiple site collections or teams if user license count remains within the purchased license count. Incase you wish to install Helpdesk 365 on different office 365 tenant, you need to buy another license.

Yes, you can migrate Helpdesk 365 from one to anther tenant, please contact support team to complete the request.

The available languages are Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish.

*One Free Customization (upto 4 hours)

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