Support Plans
The plans for HR365 & BizApps 365 products offer you a dedicated channel of support that works to help you adopt the apps. Here’s a comparative chart of our support tiers and the included services so that you can the best option for your business.
| Feature | Classic/Standard Support | Premium Support | Enterprise Support |
|---|---|---|---|
| Price | Free | $79/mo or 20% of the recurring license fee, whichever is higher. | $99/mo or 25% of the recurring license fee whichever is higher. |
| Knowledge Base | ✔ | ✔ | ✔ |
| Community Forum | ✔ | ✔ | ✔ |
| Editions Supported | All Editions | Premium & Enterprise | Premium & Enterprise |
| Eligibility based on number of users | All Customers including trials | All Customers | All Customers |
| Response Time (by email) | 8 Hours | 4 Hours | 2 Hours |
| Phone Support | ---- | ---- | ✔ |
| Live Chat Support | ---- | Monday to Friday | Monday to Friday |
| Technical Account Manager | ---- | ---- | ✔ |
| Customer Portal | ✔ | ✔ | ✔ |
| Product Onboarding | ---- | ---- | ✔ |
| Change Request / Feature Request | ---- | ✔ | ✔ |
| Remote Assistance (Screen Sharing) | ✔ | ✔ | ✔ |
| Training (One time) | ---- | 2 Hours | 4 Hours |
| 4 Hrs Customization Pack - Optional | ---- | ---- | $249.00 |
| Subscription Period | Annual | Annual | Annual |
| Free Customization Hours | ---- | ---- | 4 Hours |
Partner Support
HR365 partners serve as consultants capable of implementing, customizing, or providing support for your HR365 configuration. Leveraging partners is an effective means to access specialized support tailored to your region or industry.
Find A Partner
Asia
Ingram Micro
https://www.imonline.co.in/
Xcellhost
https://www.xcellhost.in/
Europe
Paddle.com Market Ltd
Judd House 18-29 Mora St.
London EC1V 8BT, UK
USA
ILM 360 LLP
https://ilm360.com/