Customize to suit your needs
With this Sharepoint helpdesk streamline custom needs, plenty of settings allows to configure your needs. Microsoft help desk software helps you in distribution of team tickets, priorities, email notifications, open ticket from email, and other operational tasks that help you run your support. This SharePoint ticketing system can effectively utilize your team’s productive time better and make the perfect support experience for end users.
Advance Actions - Review, Consult, Merge, Split & more
This Microsoft helpdesk software allows your customer to raise ticket from portal and further allow them to check status of their tickets as and when needed. Also Sharepoint helpdesk ticketing system help them in finding solutions faster with knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the tickets you receive. Sharepoint helpdesk ticketing system helps in empowering employees to take quick action, review and escalate as and when needed.
Security, Identity & Access Management
Whitelisting & blacklisting of domains features avoid spams and harassments with Sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in Microsoft help desk software. You can find more information here
Sharepoint Helpdesk Reports
Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened.
Send customer satisfaction surveys as soon as ticket is closed or resolved.