Focus on what you need with SharePoint Ticketing System

HR365’s Sharepoint ticketing system offers you to organize your tickets based on priority, category, time, & status hence  in improving efficiency. 

Employees can submit requests to teams through Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support team like IT, HR, legal, finance, etc. can then work on these requests, track and monitor using this office 365 ticketing system.

Ticket Management – Do more with HR365 Helpdesk

Now do more with advance features like :

  • Collaborate – Review, Consult & Escalate Tickets.
  • Share ticket ownership with sub tickets.
  • Track time spend on tickets.
  • Configurable new ticket form.
  • Add new fields with custom options.

Improve Efficiency

With new features of HR365 helpdesk, you can improve efficiency and performance of agents and team with :

  • Configurable SLA based on request, department, services, etc.
  • Auto assign and auto close to improve efficiency of the team.
  • Alert agents, supervisors based various stages, etc.
  • Kanban view to manage tickets.
  • Ticket age to know pending tickets and prioritize the action.

Customize to suit your needs

With this Sharepoint helpdesk streamline custom needs, plenty of settings allows to configure your needs. Microsoft help desk software helps you in  distribution of team tickets, priorities, email notifications, open ticket from email, and other operational tasks that help you run your support. This SharePoint ticketing system can effectively utilize your team’s productive time better and make the perfect support experience for end users.

Advance Actions - Review, Consult, Merge, Split & more

This Microsoft helpdesk software allows your customer to raise ticket from portal and further allow them to check status of their tickets as and when needed. Also Sharepoint helpdesk ticketing system help them in finding solutions faster with knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the tickets you receive. Sharepoint helpdesk ticketing system helps in empowering employees to take quick action, review and escalate as and when needed.

Security, Identity & Access Management

Whitelisting & blacklisting of domains features avoid spams and harassments with Sharepoint helpdesk ticketing system. Secure and exclusive access for agents to work with predefined domains and email ids. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational best practices in Microsoft help desk software.  You can find more information here

Sharepoint Helpdesk Reports

Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened.
Send customer satisfaction surveys as soon as ticket is closed or resolved.


Some of Our Clients

Some of Our Clients

Some of Our Clients

Helpdesk Plans

Helpdesk

Helpdesk Plans

Standard
$ 49 per month, billed yearly
  •  
Plus
$ 99 per month, billed yearly
  •  
Everything in Standard, and...
Premium
$ 149 per month, billed yearly
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Everything in Plus, and...
Enterprise
$ 249 per month, billed yearly
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Everything in Premium, and...

For one time purchase price, please click here

For Non profit organizations and govt funded educational institutes, please click here